Delivery and Returns

Delivery and Returns

General Info:

Under normal circumstances, all orders are processed and shipped within one to two business days from when you receive a “Shipping Confirmation” email, from our warehouse in Stockholm, Sweden. Packaging and processing of orders occur between Monday and Friday, excluding Swedish public holidays.

When you place an order on our website, you will receive an order confirmation email. Once your order has shipped, you will receive a second email with final confirmation and instructions, including information about the carrier and the location of your collection point (“Shipping Confirmation”).

Delivery times provided are guidelines and may vary. In case of misleading information regarding stock quantities or technical issues, we reserve the right to cancel your order. Please note that once orders have been dispatched from our warehouse, they cannot be redirected.

Shipping and delivery time

Delivery times are provided as guidelines only and commence from the date of dispatch. These delivery times do not take into account possible delays caused by payment authorisation and/or stock availability. If we fail to deliver within 30 days, you have the right to cancel the purchase.

Orders are delivered to specified address or a pick-up point within 1-3 working days.

Carriers

Budbee Box & Home Delivery

• Budbee Box Delivery: 59

• Budbee Home Delivery: SEK 75.

• Free Shipping: Orders over SEK 500 within Sweden.

• Delivery Time: 1-3 working days within Sweden.

PostNord – Delivery to Mailbox or Pickup Point

• Free Shipping: Orders over SEK 500

• SEK 59 shipping fee.

• Smaller Packages: Delivered directly to your mailbox within 1–5 working days (if size/weight allows).

• Larger Packages: Delivered to a nearby PostNord pickup point. A notification will be sent with pickup details. ID is required for collection.

• Reminders: Sent via SMS or letter.

Unretrieved packages

We reserve the right to charge you for any shipping costs associated with uncollected packages. This includes the actual cost of shipping, which is typically covered.

RETURNS
You have the right to cancel and return your order within 14 days of receiving your parcel. If anything is not to your satisfaction, please do not hesitate to email us at info@coco-mera.com as soon as possible.

Always include your order number in any communication with us.  For health and hygiene reasons, beauty, makeup and hygiene products can only be returned if the seal is completely intact.
You can return unopened items within 14 days of delivery for a full refund. 

You will be responsible for the return cost.

We only pay the return shipping costs if the return is a result of our error. (Our error means that you received the wrong item).

Please note that SALE ITEMS are non-refundable and non-exchangeable.

Within 30 days after we receive your return, your refund will be processed after an inspection and a credit will automatically be applied to your credit card or original method of payment. 

Your refund includes the cost of the item, plus any VAT. It may take 3-7 business days for the refund credit to be posted to your account.

Please note that return shipping charges are the responsibility of the buyer and original shipping charges are not refundable. Rejected shipments will also not be refunded.

If your order qualified for free shipping, and you return a product for a reason other than that it is defective or other than what you actually ordered, you will be responsible for paying the return shipping costs as well as the original shipping costs waived under the free shipping policy.

You should expect to receive your refund within four weeks of handing your package over to the return carrier, but in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the sender (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to to process our refund request (5 to 10 business days).
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If you need to return an item, please contact us at info@coco-mera.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Return of goods purchased on cocomera.se can be made by post to:

COCOMERA AB
Telegramvägen 4,
13235  Saltsjö-Boo,
Sweden

Return requirements

Return the product(s) as soon as reasonably practicable, but no later than 30 days after receiving your parcel.
When returning, we recommend that you pack the product(s) in the same way and use the same packaging as when you received them.
Please note that you are responsible for the item until we have received it. Therefore, you should use a trackable shipping method and keep a copy of your shipping receipt for your records. Additionally, if applicable, clearly mark the package as “RETURN” on any customs paperwork and declare the correct value of the goods. Packages not marked this way or declared at zero value may experience delays or incur import duties.
You are responsible for the shipping charges when returning products in accordance with your cancellation rights. We will not refund any additional duties, taxes, or charges that may be incurred in relation to a return.