•  FRI FRAKT ÖVER 750KR

 

DELIVERY AND RETURNS

 

 BUDBEE BOX AND HOME DELIVERY

We ship most of our orders with Budbee. We offer Budbee Box delivery for free. Budee Home delivery costs SEK 75. ALL orders over SEK 750 within Sweden are free of charge. Delivery time within Sweden: 3-5 working days.


PostNord - to an agent or directly in your mailbox

Free shipping on orders over SEK 750. Orders under SEK 750 cost SEK 59 for Postnord delivery. Smaller packages are delivered directly to your mailbox, while larger packages are delivered to a PostNord drop-off point near you. Delivery primarily takes place to the mailbox within 1-5 working days with Postnord if the shipment's dimensions and weight permit, which is assessed by the postman. Otherwise, a letter notification is provided about where the shipment can be picked up. Pick-up takes place with an ID requirement and normally takes place to the nearest available drop-off point based on your zip code. Reminder is sent via SMS/letter.

RETURNS
You always have the right to cancel your purchase within 14 days without giving any reason. Due to health and hygiene reasons, make-up and hygiene products are covered by the right of return only when the seal/seal is completely intact.

You can return unopened items within 14 days of delivery for a full refund. We also pay the return shipping costs if the return is a result of our error. (Our error means that you received an incorrect item or the wrong item).

Please note that SALE ITEMS are non-refundable and non-exchangeable.

Within 30 days after we receive your return, your refund will be processed after an inspection and a credit will automatically be applied to your credit card or original method of payment. (DONE CHECKOUT). Your refund includes the cost of the item, plus any VAT. It may take 3-7 business days for the refund credit to be posted to your account.

Please note that return shipping charges are the responsibility of the buyer and original shipping charges are not refundable. Rejected shipments will also not be refunded.

If your order qualified for free shipping, and you return a product for a reason other than that it is defective or other than what you actually ordered, you will be responsible for paying the return shipping costs as well as the original shipping costs waived under the free shipping policy.

You should expect to receive your refund within four weeks of handing your package over to the return carrier, but in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the sender (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to to process our refund request (5 to 10 business days).

If you need to return an item, please contact us at info@coco-mera.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Return of goods purchased on cocomera.se can be made by post to:

COCOMERA AB

Telegramvägen 4,

13235  Saltsjö-Boo,

Nacka



If you want to return an item, send your order number and full name in the package or via email to info@coco-mera.com